Return Policy

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a refund.

To qualify for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Submit a Return Request

Please submit a return request by contacting us via email at support@letsstring.xyz, or by mail at:

Mindpack (for DonWood),
18 Srokowiecka Street,
Siemianowice Śląskie, 41-100, Poland

Damaged and Incorrect Items

Please inspect your order upon receipt and contact us immediately if you received a defective, damaged, or incorrect item. We’ll assess and resolve the issue promptly.

Documenting Damage

• Inspect packaging for visible damage upon delivery.
• Take photos of damaged packaging and items if necessary.
• Fill out a damage report with the courier, if applicable.

Non-returnable Items

Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, and gases. Discounted items and gift cards are also non-returnable.

Exchange Policy

The fastest way to exchange an item is to return the original and place a new order for the replacement.

EU Right of Withdrawal

EU customers have a 14-day cancellation period. To qualify, the item must be unused, with tags and original packaging, and proof of purchase is required.

Processing Refunds

After receiving and inspecting your return, we’ll let you know if it’s approved. If so, your refund will be automatically processed to your original payment method within 10 business days. Contact us if it’s been more than 15 days since approval and you haven’t received your refund.

Complaint Policy

If the product has a defect, please submit a complaint including:

• A description of the issue
• Preferred solution (repair, replacement, or refund)
• Your contact information

We’ll respond within 14 days. If needed, we may ask for the item to be returned to us at:

Mindpack (for DonWood),
18 Srokowiecka Street,
Siemianowice Śląskie, 41-100, Poland